Shipping/Returns

Shipping

All shipping is from Newcastle, Australia.

We ship with AUS POST within Australia & offer standard & express shipping options at check out. We are custom made so please remember that your delivery date will include both our custom made times PLUS the AUS POST shipping time. Usually 1-3 days for Express & up to 1 week for Standard. 

If you are a Newy local we can also arrange a local pick, either from our office or at one of our locally attended markets. 

If you are outside Australia please send us a message and we will be able to quote a a more accurate postage cost before your purchase. 

We custom make everything you order so we do have a 5-10 business day turnover. If you do need a rushed order please reach out before you place your order and we will do our best to accommodate you.

Returns

At Sneaky Keke all of your online orders are custom made specially to your choices so we unfortunately are not able to offer refunds or returns unless your item is faulty. To be eligible for a faulty return you must return the item in original condition & packaging within 7 days of purchase & be able to provide a receipt of original purchase.

Please also remember that each piece is handmade, though with lots of love and experience there may sometimes we slight imperfections due to this nature. 

As a small handmade business we want all of our customers to have a piece of Sneaky Keke that they adore and love, so if you do have any concerns or questions please don't hesitate to reach out with kindness & we will do our absolute best to resolve any issues.